Disgruntled agent Anthony Borrell warned that “if you want to sleep at night, don’t start the process with Metropolitan.”

He’s not the only one talking about Metropolitan Plumbing.

Anthony said he accidentally signed up with Metropolitan Blooming to fix a leak in his mother’s front yard on Melbourne’s Mornington Peninsula.

Anthony Borrell. (current affair)

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“If they come, run,” said Anthony.

Anthony and his retired mother, Brigitta Borrell, 78, owe Metropolitan Plumbing a whopping $27,131.90.

It’s the cost quoted to replace their main water pipe, which runs about 33 meters from the water meter in their front yard to the back of the house.

Anthony and his retired mother, Brigitta Borrell, 78, owe Metropolitan Plumbing a whopping $27,131.90. (current affair)

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Borils paid a $141.90 recall fee and an additional $6,000 deposit the day before the business began.

But when they received the detailed business invoice two weeks later, the labor component was $18,828.

“As far as I can see this is theft and I would like to see that it got everyone’s attention and it should be stopped,” Anthony said.

Brigitta Borrell. (current affair)

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The works that have been carried out have fixed the leak, but the residents of Borrells fear overcharging.

Anthony said, “The day you should be shown an itemized bill. Then you can see where the work is going and then you can say, ‘Okay go away.’”

Al Burrell admitted they should have gotten at least three quotes, but they were in a hurry to fix the tube.

“We thought copper must be expensive,” Anthony said.

to compare prices, current affair He sought quotes from other plumbers for the same job at the same location.

The cheapest bid came in at $4,500, which is less than the deposit Borils paid.

Brigitta and Anthony Borrell. (current affair)

“Definitely not using Metropolitan,” Brigitta said of her experience. “I won’t, not anymore, no.”

The 78-year-old said she couldn’t sleep at night considering the huge bill.

“I think what we could have done with the money,” she said.

Money aside, the couple said their safety was feared on the business night.

Brigitta said current affair The plumber from the Metropolitan remained outside their house until 11:30 that night, waiting to be paid.

“I went out and said to them, ‘You don’t have a house to go to?’ He said, ‘Yes sometimes we sleep in the van’ and I said, ‘Well what are you waiting for?’ Brigitta said, ‘We should get the money first or else we’ll have to get a collector.’

Metropolitan Plumbing. (current affair)

At home alone, Brigitta said she felt uncomfortable and was worried about her son’s safety when he came home.

Brigitta said, “I went and put all the roller blinds on all the doors and windows and felt a little safe, but I didn’t go to bed. I just sat here and waited for Anthony to come.”

The plumbers had left by the time Anthony got home from a football game in the CBD.

“I told them, ‘They’re like two dogs with a bone sitting in the front,'” Brigitta said. ‘Very scary.’

Borrells’ story corresponds to the experience of another retiree.

Judy Schneider. (current affair)

Judy Schneider, an 83-year-old widow, wanted her test lamp to light up in a wood-burning fire at her home in Bundora, northeast of Melbourne.

Her son, Perry Schneider, believes she was sold a bundle by the Metropolitan for extras she didn’t need or ask for.

“What the Metropolitan did was they sent a plumber outside. I suppose it was a plumber, but he acted like a salesman,” Perry said.

“I don’t think he had any interest whatsoever in solving his mother’s problem for a $141.90 recall fee.”

Judy turned over $2,680 right away, and a worker would come later in the week to complete the job.

Perry Schneider. (current affair)

Perry said he went to his mother’s house to watch the metropolitan plumber do the work and said he had to remind him when he forgot to do some work on the bill.

“We paid roughly $1,300 an hour. I’m an engineer in the aerospace industry with 44 years of experience and my employer is paying me a lot less than that overall,” Berry said.

They said the compliance letter had not yet arrived.

current affair He confirmed that several investigations are currently underway into allegations about Metropolitan Blooming.

Judy Schneider. (current affair)

The Australian Consumer and Competition Commission is investigating the company, along with Consumer and Business Services.

“If they represent that something is 10 times what is reasonable, they may be engaging in misleading behavior,” said Gerard Brody, executive director of the Center for Consumer Action Law.

Brody encourages anyone seeking the services of a dealer to get at least three quotes.

“Unfortunately, there aren’t any set laws when it comes to bargain prices,” Brody explained. “It’s a competitive market we live in and people need to shop and get a number of prices.”

current affair It also revealed that the ABN that Metropolitan Plumbing trades under is the same as at least 35 other companies, such as Mr Emergency, Upside Down, Cyber ​​Plumbing Electrical and Plumbering, and Book a Plumber Online.

Executive Director at the Center for Consumer Action Law, Gerard Brody. (current affair)

Consumer Affairs Commissioner Denny Soliu said in a statement current affair: “Consumer and Business Services (CBS) is investigating complaints it has received regarding companies operated by Gas and Plumbing Australia Pty Ltd.”

“We are contacting consumer regulators across Australia regarding our investigation.

“We cannot comment further at this point.”

CBS advises that in any circumstance, if a consumer has concerns about a service provided by a supplier in which they have participated, they should contact their local state or territory Fair Trade and Consumer Affairs Authority.

CBS urges consumers looking for plumbing and electrical services to obtain multiple quotes from different suppliers before signing a contract.

“We also recommend that consumers do their own research to find reputable and licensed merchants, including checking independent review platforms for consumer testimonials.”

The ACCC has also provided A Current Affair with a statement.

“Australian consumer law is jointly administered by the ACCC, ASIC and state and territory fair trade and consumer affairs authorities,” she said.

“The ACCC and other consumer law regulators are aware of the concerns that consumers have raised regarding services provided by Metropolitan Plumbing and its related companies.

“Before subscribing to services, consumers should first research and compare quotes from a number of different suppliers.

“Consumers should also do their own research on suppliers, including checking independent review platforms for consumer testimonials. If consumers have concerns about a service provided by Metropolitan Plumbing, or associated businesses, they should contact Fair Trade and Consumer Affairs. in their state or local territory authority.”

Statement from Metropolitan Plumbing:

An ongoing issue, yes we have received your correspondence, it is disappointing that these two posts have yielded this result.

On three occasions yesterday and today, we tried to call everyone Anthony on his cell phone Judith on her mobile phone To advise settlements.

On behalf of client Anthony Borrell We will write off any outstanding funds as per our records of $20,990.00, making the outstanding balance $0.00.

On behalf of Judith Schneider A total refund of $2,681.80, and we will continue to seek to contact her to process this refund, as we will request her bank details.

We hope this meets the satisfaction of both parties.

Best Regards,

Metropolitan Administration.

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