When was the last time you checked to see if your DEERS information was up-to-date? If time has passed, take time to log into DEERS and review your information. It is important to keep information about you and your family at DEERS. Inaccurate information in the DEERS database may prevent you from being able to properly use your TRICARE benefits.
“TRICARE eligibility and enrollment in the DEERS health plan are maintained,” said Dr. Danita Hunter, Head of Policy and Programs for the TRICARE Health Plan. “Check the DEERS records for you and your family and make sure they are current and accurate. If you see something wrong, fix it immediately. Incorrect information in your DEERS record can cause problems with TRICARE claims and other health care benefits.”
You can update the contact information yourself. But you will need to contact the Defense Workforce Data Center for updates and other patches. Follow these steps to help you keep your information inside DEERS.
1. Check your DEERS record
The first step is to check your DEERS record. You can do this online through the milConnect website. What are some things to check? As shown in Fact Sheet for TRICARE Eligible Life Events, the DEERS record lists your service status, family status, and other information such as your TRICARE coverage. You want to look at your contact information, including phone number, address, and email to make sure it’s current. You should also review the information for each family member and ensure the accuracy of your staff, service, and eligibility status.
Keep in mind that every family member must be registered with DEERS. This means that everyone must have a DEERS record before any TRICARE benefits can be applied to a family member’s record. If you are a sponsor, you are automatically enrolled in DEERS, but you must enroll your eligible family members.
2. Update your DEERS record
If there is incorrect information in the DEERS record, the second step is to update it do not be late. There are some updates that sponsors and family members can make online or over the phone, such as updating contact information. If you need to add or remove family members, sponsors must do so in person immediately by going to the nearest ID office. Don’t forget to take supporting documents with you, such as a birth certificate, marriage certificate, or divorce decision.
To update and correct information in DEERS, here are all your options:
- Connected: Log in to the milConnect website
- phone: Call 1-800-538-9552 (TTY/TDD: 1-866-363-2883) or fax updates at 1-800-336-4416
- Personally: Visit your local RAPIDS ID card office (NB: Call or check the website for opening hours and to schedule an appointment)
- Mail: Send updates to:
Defense Workforce Data Center Support Office
400 qiling road
Seaside, CA 93955-6771
3. MAINTAIN YOUR DEERS RECORD
Throughout the year, you may encounter changes that require you to update your DEERS record. So, the third step is to continue to update your information immediately as soon as the change occurs. You can do this by making sure every time you have a Qualifying Life Event (QLE), you update your DEERS information. Common examples of QLEs include:
- Retirement or separation from active duty
- Birth or adoption
- Becoming eligible for medical care
- Getting or losing other health insurance
You are responsible for updating your DEERS information. Following these steps will help you avoid any interruption in your TRICARE coverage. Check out the DEERS page on the TRICARE website at www.tricare.mil/deers to find out more.