Street Health Outreach (SHOW) Program Selected Finalist at UCSF Digital Health Awards 2022

SHOW was awarded best-in-class in the New Telehealth Innovation category for its pioneering work in providing medical and social resources to New Yorkers experiencing homelessness.

01 November 2022

NYC Health+ Hospitals announced today that its Mobile Street Health Outreach (SHOW) program has been shortlisted for the final stage at the University of California, San Francisco | Health Hub Digital Health Awards Contest. SHOW was awarded Best in Class in the New Telehealth Innovation category for its pioneering work in bringing medical and social resources to thousands of New Yorkers, with a focus on people experiencing homelessness. To date, the SHOW team has conducted more than 177,000 unique engagements with New Yorkers, providing more than 84,700 COVID-19 tests, 18,500 medical consultations, 8,200 vaccines, and more than 53,000 social work engagements.

“When we talk about meeting people wherever they are, we mean it,” he said. New York City Deputy Mayor for Health and Human Services Ann Williams Isom. “We know this work requires sustainable and thoughtful engagements with people experiencing homelessness and the SHOW model has given us a powerful tool in this effort. We bring together technology resources and skilled outreach professionals in order to deliver services in real time, on site and in times after each interaction. Thank you to all. Teams across town that do this work every day.”

“NYC Health+’s SHOW program truly fulfills the city’s commitment to connecting at-risk New Yorkers with critical health care support by meeting them in real life wherever they are,” he said. Department of Social Services Commissioner Gary B. Jenkins. “SHOW is a great example of how New York City continues to lead the way in implementing innovative solutions that prioritize and advance equity and access to care for some of our most vulnerable communities.”

“SHOW’s critical efforts to provide mobile health and social services to New Yorkers with limited access have revolutionized where and how patients are treated in New York City, and created a model for other cities to follow,” Amanda Johnson, Assistant Vice President in the Office of Ambulatory Care at NYC Health+ Hospitals. “We are honored that the SHOW Initiative has been shortlisted for the UCSF Digital Health Awards, and we look forward to building on the program’s success in delivering life-changing health care to New York’s most vulnerable residents.”

“SHOW continues to differentiate itself by delivering technology-based care to underserved communities across New York City.” Lee Bienstock, chief operating officer of DocGo. “We are grateful to have worked closely with NYC Health+ Hospitals on this vital project over the past 18 months, and we look forward to continuing this work. We hope municipalities across the United States will take note of New York’s health equity leadership, and launch similar programs to provide care to their underserved residents.”

Launched in April 2021, Street Health Outreach + Wellness (SHOW) deploys a fleet of eight mobile health units across New York City to meet, engage and invite people historically disconnected from a continuum of care wherever they are. Without prescheduled appointments, cost, or other barriers. In addition to providing immunizations and free COVID-19 and flu testing, patients are assessed for other needed care, including physical and mental health screenings and harm reduction services.

SHOW’s Community Mobile Clinics are paired with mobile medical teams consisting of an Advanced Practice Provider (APP), paramedic and social worker. These teams walk a block of building to provide vaccinations, wound care, harm reduction resources, and other services to those who live on the street, often in locations accessible only on foot such as parks and subways.

SHOW’s efforts have connected thousands of people to services such as testing, immunizations, COVID treatments, acute care, medication, primary care, mental health care resources, harm reduction services, and outside resources that people can employ to access food, clothing, a place to stay, and critical services. other. By actively meeting individuals where they are, SHOW can address medical problems before they turn into full-blown crises, reducing costly emergency room visits and hospital admissions. In addition, SHOW teams are able to build relationships with historically stigmatized populations, including those who live on the street, and gain patients’ trust and willingness to accept care.

This spring, SHOW launched a buprenorphine treatment pathway to connect New Yorkers with opioid addiction to drug-assisted buprenorphine treatment through NYC Health+’s Virtual Express Care Behavioral Health platform. The initiative expanded the options offered by SHOW to provide comprehensive care for patients with opioid use disorder.

SHOW teams bring medical care and social services to the streets of New York City, prioritizing outreach to those experiencing homelessness and increasing health care equity.

SHOW uses DocGo’s HealthPoint software platform to find directions and locate SHOW units to be dispatched to achieve the most effective impact and engagement with target populations. Patients with a smartphone or internet access can use HealthPoint to review their information – Once SHOW patients are registered with HealthPoint, DocGo can take advantage of the built-in telehealth platform to consult with doctors and prescribe medications at local pharmacies. HealthPoint is a HIPAA compliant, patient-facing application that enables turnkey recording, reporting, and data storage. HealthPoint is integrated with some of the largest electronic health record (EHR) systems in the country, with the CDC to track vaccination, and with Tableau to deliver robust data reporting.

UCSF | The 4th Annual Health Hub Digital Health Awards honor “the achievements of innovative health technology companies that are dramatically improving healthcare through the use of technology in the digital health industry.” More than 1,250 companies submitted applications for awards that were evaluated by a panel of more than a thousand health experts in academia and the health and life sciences industries.

Dr. Amanda Johnson of NYC Health + Hospitals, associate vice president in the Office of Ambulatory Care, will speak at the Digital Fireside Talk this afternoon. UCSF will announce the winners for each award category in Las Vegas on November 14.


About NYC Health + . Hospitals
NYC Health+ Hospitals is the nation’s largest municipal healthcare system serving more than one million New Yorkers annually at more than 70 patient care locations across the city’s five boroughs. A strong network of outpatients, primary care, and neighborhood specialty centers coordinate care with the system’s trauma centers, nursing homes, post-acute care centers, the Home Care Agency, and the MetroPlus Health Plan—all supported by 11 primary hospitals. Its diverse workforce of more than 43,000 employees is uniquely focused on enabling New Yorkers, without exception, to live the healthiest lives possible. For more information, visit www.nychealthandhospitals.org and stay connected on Facebook at https://www.facebook.com/NYCHealthSystem or Twitter at Tweet embed

About the New York City Testing and Processing Authority
The NYC Test & Treat Corps is a comprehensive city effort to respond to COVID-19 by providing access to New Yorkers, no-cost testing, fast connections to COVID-19 treatments and resources to support those recovering from the long COVID. Through a partnership with NYC Health+ Hospitals and the Department of Health and Mental Health, the New York City Testing and Treatment Team provides New Yorkers fair and broad access to critical tools for testing and treating COVID-19. For more information, visit testandtreat.nyc.

Contact: 212-788-3339; [email protected]

About DocGo
DocGo is a leading provider of last-mile mobile care and integrated medical transportation solutions. DocGo is disrupting the traditional four-walled healthcare system by providing high-quality, affordable care to patients wherever and whenever they need it. DocGo’s innovative technology and dedicated field staff of certified health professionals raise the quality of patient care and increase business efficiency for facilities, hospital networks, and health insurance providers. Through Mobile Health, DocGo enables the full promise and potential of telehealth by facilitating healthcare treatment, along with a telemedicine, in the comfort of a patient’s home or workplace. Together with DocGo’s integrated Ambulnz medical transportation services, DocGo bridges the gap between physical and virtual care. For more information, please visit www.docgo.com.

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